“Bad News” and Managing Conflict: Overcoming Obstacles in Business Communication Directions: Read “Is the Rookie Ready” HBR Case Study and “The Discipline of Teams” HBR Article, 2. Pick one character from the HBR case study “Is the Rookie Ready?” Make sure you tell me which character you’ve chosen. https://drive.google.com/file/d/0B0zQqWXwtbciZXVWQ2ZNdERXOW8/view https://drive.google.com/file/d/0B0zQqWXwtbcidDd2d3NGMTF1bzQ/view Write a 500-750 word essay, again from your chosen character’s point of view [write as if you are the character, using the I point of view], employ the Steps to Resolving Conflict (see below) and concepts from the course materials to address the character’s situation. Steps to Resolving Conflict Note that constructive or functional conflict is characterized by the following sequence of steps: Defining and clarifying the problem Uncovering needs and interests Reflective, active listening Generating and prioritizing options Engaging in a dialogue Enhancing mutual understanding In the final paragraph, return to your own body! (give up the character), and reflect, personally, on how the Steps to resolving Conflict might help you in your own workplace communications.

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