Conflict can be handled in many ways. The parties can work to resolve the conflict themselves, or they can seek outside help from a third party.

· After reviewing the case, describe in detail five potential strategies for conflict management that might be used to address the problems between the parties (40 pts).

· What are the advantages and disadvantages of each of these approaches to conflict resolution? (20 pts).

· Identify and describe a real incident of conflict from the media or your job situation (15 pts).

· Which of the five approaches to conflict management is likely to be most effective in this situation, and why? (15 pts)


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