Delta has made great strides, but there is room for improvement. How should Delta continue to regain the commitment of its employees in order to attain “#1” status? Discuss your strategic recommendations. How are your suggestions linked to improved customer satisfaction? As Delta continues to expand globally, how should the company face the ongoing challenge of finding the right balance between profits and employees? Discuss how management should be accountable for employees’ needs and concerns. Source: Human Resource Management, A Strategic Approach. Can you please add any other sources you use? Thank you very much.

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