Imagine you work at a local medical office and have been asked to train the new billing specialist on the collections process.

Create a flow chart using Microsoft® Word that illustrates the sequence of basic steps in the collections process.

Write a 350- to 700-word script below your flow chart that could be used for a short instructional video to accompany the flow chart. The script must provide an overview of how to use the flow chart when handling a collections account. Include details about what to do at each step in the flow chart.

Cite any sources. For additional information on how to properly cite your sources, utilize the Reference and Citation Generator.

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